I realize the irony of someone who let several months go by without updating his blog posting about time management. Let me defend myself by saying that, had I implemented this approach, I'm confident my posts would have been much more regular. La elección de cómo organizar una colección de
A simple customer service technique I learned during my time at Apple was to say "thank you" instead of "sorry." The most common scenario was when we were running behind schedule at the Genius Bar. I'd instruct my team to start the interaction with something like "thank you for being
I tweeted this article out a few days ago, but wanted to link to it here as well. Real Madrid football shirt abundance thinker... ...One of my former clients, Charlie (not his real name), is just the opposite. He exhibits a hoarding mentality. He never picks up the check, even
Very interesting read on how Disney's MyMagic+ MagicBands came to be. As someone who's visited Disney World and used one, it seems so obvious to me. However, it wasn't met with universally open arms. These early skirmishes signaled tougher battles ahead. "There were disagreements between Frog, Parks operations, and marketing
As we've discussed before, your mind can only handle so great of a cognitive load—people can only hold so many items in their working memory before they start to fall out. Active listening—that is, attending to the speaker and jotting down the things that catch your attention—lets