Will 2023 Bring Back Personal Blogging?
As we head into the new year (Happy New Year! 🥳), hot on the heels of my own decision to re-commit to a personal blog and owning my own content, The Verge has…
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23 posts
I Tried Emailing Like A CEO And Quite Frankly, It Made My Life Better
Came across this BuzzFeed News article by Katie Notopoulos and it really resonated with me. The gist is to essentially treat email more like text messages.…
2 min readFinding Your Passion at Work
I really enjoyed this article from the Wall Street Journal (warning: paywall ahead) about getting burned out at work and following your passion. It gave me a…
2 min readNilay got his mom a Chromebook Pixel
Nilay Patel is the editor in chief at The Verge and recently faced a predicament that many tech-savvy children of less tech-savvy parents face: Getting them a…
3 min readExclusive: Zappos CEO Responds To Reports Of Employee Departures After Radical Management Experiment
In case you missed it (which I did, apparently), there's been some recent press speculating about turnover at Zappos. Greg Ferenstein got an interview with CEO…
1 min readA Google Manager on Time Management
I realize the irony of someone who let several months go by without updating his blog posting about time management. Let me defend myself by saying that, had I…
1 min readSorry vs. Thank You
A simple customer service technique I learned during my time at Apple was to say "thank you" instead of "sorry." The most common scenario was when we were…
1 min readTwo Types of Thinkers: Which Are You?
I tweeted this article out a few days ago, but wanted to link to it here as well. He treats employees, vendors, booking agents, publishers, and everyone else…
1 min readThe Messy Business of Reinventing Happiness
Very interesting read on how Disney's MyMagic+ MagicBands came to be. As someone who's visited Disney World and used one, it seems so obvious to me. However,…
1 min readWhy Productive People Take Better Notes
As we've discussed before, your mind can only handle so great of a cognitive load—people can only hold so many items in their working memory before they start…
1 min readWhy Slack Works
Stellar products are seldom just about usability and usefulness. They go a step further and strive to delight their users. Slack does this time and again, and…
1 min readFive Customer Retention Tips for Entrepreneurs
According to statistics provided by Bain and Co. in the Harvard Management Update, 80% of companies surveyed said that they offer superior customer service,…
1 min readPeople First, Technology Second
This article is almost a year old, but still a great read. This is exactly how I feel. Working for a music-centric company, I like to think of IT as the…
1 min readSpeaking of Virtual Assistants...
While we're on the topic of virtual assistants, this one seems particularly intriguing. We have trained operators standing by 24/7 to answer every one of your…
1 min read3 Things That Will Change User Experience Design in 2015
I’m seeing a ton of evidence that IT leaders recognize this too. I hear story after story of IT rollouts that result in poor adoption. These failures are no…
1 min readJulie Desk, Your Virtual Personal Assistant
Furthermore, all of this takes place via email, using human-friendly language, as if Julie is a real person. This isn't the first virtual assistant application…
1 min readMake Enterprise Software People Actually Love
Article author Jon Kolko, regarding traditional enterprise software: This category of software is typically characterized as “feature-rich.” In fact, these…
1 min readWhat's Tech? Podcast
After this week, new episodes of What's Tech? will appear every Tuesday. And we're flirting with the idea of special episodes for big, important topics and…
1 min readSecuring Your Personal Data In The Internet Of Things
Secure Your Home Network: - Change all default usernames and passwords on all devices connected to your network. - Enable Wi-Fi protected access if available,…
1 min readSling TV Adds AMC, Launches in U.S.
Sling TV launched its streaming service on Monday, saying that it will soon add AMC to its basic $20 online bundle of channels, which would make it the most…
1 min readAdobe Kickbox. Good Idea or Bad Idea?
Adobe Kickbox delivers an actionable process for discovering new opportunities, validating customer engagement, and evaluating new business potential. It…
1 min readHush. Your TV is Listening
Samsung may collect and your device may capture voice commands and associated texts so that we can provide you with Voice Recognition features and evaluate and…
1 min readRichard Branson Interview Regarding the Virgin Hotel
Fun interview with Branson. This tidbit is his response to people stealing their salt and pepper shakers. Instead of trying to prevent people from stealing…
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