Will 2023 Bring Back Personal Blogging?As we head into the new year (Happy New Year! 🥳), hot on the heels of my own decision to re-commit to a personal blog and owning my own content, The…I Tried Emailing Like A CEO And Quite Frankly, It Made My Life BetterCame across this BuzzFeed News article by Katie Notopoulos and it really resonated with me. The gist is to essentially treat email more like text…Finding Your Passion at WorkI really enjoyed this article from the Wall Street Journal (warning: paywall ahead) about getting burned out at work and following your passion. It…Nilay got his mom a Chromebook PixelNilay Patel is the editor in chief at The Verge and recently faced a predicament that many tech-savvy children of less tech-savvy parents face:…Exclusive: Zappos CEO Responds To Reports Of Employee Departures After Radical Management ExperimentIn case you missed it (which I did, apparently), there's been some recent press speculating about turnover at Zappos. Greg Ferenstein got an…A Google Manager on Time ManagementI realize the irony of someone who let several months go by without updating his blog posting about time management. Let me defend myself by saying…Sorry vs. Thank YouA simple customer service technique I learned during my time at Apple was to say "thank you" instead of "sorry." The most common scenario was when we…Two Types of Thinkers: Which Are You?I tweeted this article out a few days ago, but wanted to link to it here as well. He treats employees, vendors, booking agents, publishers, and…The Messy Business of Reinventing HappinessVery interesting read on how Disney's MyMagic+ MagicBands came to be. As someone who's visited Disney World and used one, it seems so obvious to me.…Why Productive People Take Better NotesAs we've discussed before, your mind can only handle so great of a cognitive load—people can only hold so many items in their working memory before…Why Slack WorksStellar products are seldom just about usability and usefulness. They go a step further and strive to delight their users. Slack does this time and…Five Customer Retention Tips for EntrepreneursAccording to statistics provided by Bain and Co. in the Harvard Management Update, 80% of companies surveyed said that they offer superior customer…People First, Technology SecondThis article is almost a year old, but still a great read. This is exactly how I feel. Working for a music-centric company, I like to think of IT as…Speaking of Virtual Assistants...While we're on the topic of virtual assistants, this one seems particularly intriguing. We have trained operators standing by 24/7 to answer every…3 Things That Will Change User Experience Design in 2015I’m seeing a ton of evidence that IT leaders recognize this too. I hear story after story of IT rollouts that result in poor adoption. These failures…Julie Desk, Your Virtual Personal AssistantFurthermore, all of this takes place via email, using human-friendly language, as if Julie is a real person. This isn't the first virtual assistant…Make Enterprise Software People Actually LoveArticle author Jon Kolko, regarding traditional enterprise software: This category of software is typically characterized as “feature-rich.” In fact,…What's Tech? PodcastAfter this week, new episodes of What's Tech? will appear every Tuesday. And we're flirting with the idea of special episodes for big, important…Securing Your Personal Data In The Internet Of ThingsSecure Your Home Network: - Change all default usernames and passwords on all devices connected to your network. - Enable Wi-Fi protected access if…Sling TV Adds AMC, Launches in U.S.Sling TV launched its streaming service on Monday, saying that it will soon add AMC to its basic $20 online bundle of channels, which would make it…Adobe Kickbox. Good Idea or Bad Idea?Adobe Kickbox delivers an actionable process for discovering new opportunities, validating customer engagement, and evaluating new business…Hush. Your TV is ListeningSamsung may collect and your device may capture voice commands and associated texts so that we can provide you with Voice Recognition features and…Richard Branson Interview Regarding the Virgin HotelFun interview with Branson. This tidbit is his response to people stealing their salt and pepper shakers. Instead of trying to prevent people from…