Stellar products are seldom just about usability and usefulness. They go a step further and strive to delight their users. Slack does this time and again, and it’s these little things that make it such a joy to use. We’re often quick to gloss over and dismiss these
According to statistics provided by Bain and Co. in the Harvard Management Update, 80% of companies surveyed said that they offer superior customer service, but only 8% of their customers agreed with them. Ouch. Good article overall, but this statistic definitely jumped at out at me. After a little searching,
This article is almost a year old, but still a great read. IT is no longer in the business of managing systems or resetting passwords, but instead, it’s putting the power of information back into the hands of users and delivering experiences that enable that information to be instantly
While we're on the topic of virtual assistants, this one seems particularly intriguing. We have trained operators standing by 24/7 to answer every one of your requests. Send us a text message, and we'll get you what you want. We'll order what you need from the appropriate service (e.
I’m seeing a ton of evidence that IT leaders recognize this too. I hear story after story of IT rollouts that result in poor adoption. These failures are no longer being chalked up to poor planning, readiness, or technology. Leaders are acknowledging that their teams lack an understanding of