Stellar products are seldom just about usability and usefulness. They go a step further and strive to delight their users. Slack does this time and again, and it’s these little things that make it such a joy to use. We’re often quick to gloss over and dismiss these seemingly inconsequential details, but I’d argue that they warrant more credit.
Great post by Noel Sequeira. Slack is a fascinating product and their growth rate is staggering. But this piece here about the details is absolutely true. I find myself intrigued by creative concepts or ideas in products, but I become a customer because of execution. And so much of execution is in little ways that a product works. This is one of the pieces that people have always talked about with Apple. It is absolutely true with Slack as well.