As we head into the new year (Happy New Year! 🥳), hot on the heels of my own decision to re-commit to a personal blog and owning my own content, The Verge has posted an interesting article called Bring back personal blogging. One section addressed owning your own content and platform:…
Came across this BuzzFeed News article by Katie Notopoulos and it really resonated with me. The gist is to essentially treat email more like text messages. Respond quickly and succinctly whenever possible. The way she described her previous approach to email really resonated with me: What trips me up most…
I really enjoyed this article from the Wall Street Journal (warning: paywall ahead) about getting burned out at work and following your passion. It gave me a chance to reflect on my own career path that brought me to where I am today. I started with a job at a…
Nilay Patel is the editor in chief at The Verge and recently faced a predicament that many tech-savvy children of less tech-savvy parents face: Getting them a new computer. In many ways, now is the best time in history to buy a new computer. Never before have such powerful machines…
In case you missed it (which I did, apparently), there's been some recent press speculating about turnover at Zappos. Greg Ferenstein got an interview with CEO Tony Hseih and "non-titled executive" Fred Mossler. The entire post is worth a read, along with this article which goes into the details of…
I realize the irony of someone who let several months go by without updating his blog posting about time management. Let me defend myself by saying that, had I implemented this approach, I'm confident my posts would have been much more regular. “It’s been said there are two paradigms…
A simple customer service technique I learned during my time at Apple was to say "thank you" instead of "sorry." The most common scenario was when we were running behind schedule at the Genius Bar. I'd instruct my team to start the interaction with something like "thank you for being…
I tweeted this article out a few days ago, but wanted to link to it here as well. He treats employees, vendors, booking agents, publishers, and everyone else as if they were his best customers. He routinely invests in their success. It comes back to him in a thousand ways.…