This article is almost a year old, but still a great read.
IT is no longer in the business of managing systems or resetting passwords, but instead, it’s putting the power of information back into the hands of users and delivering experiences that enable that information to be instantly accessed, analyzed and acted upon. Whether we’re talking retail, manufacturing, software or real estate, IT must focus on giving users what they need, where they need it, and getting out of the way.
This is exactly how I feel. Working for a music-centric company, I like to think of IT as the roadies. The ones that ensure the gear is working right. Acting solely in service to the "performers," which in the case of enterprise, are the users.
To be clear, we still do manage systems and reset passwords...