Article author Jon Kolko, regarding traditional enterprise software:
This category of software is typically characterized as “feature-rich.” In fact, these products are sold as lists of features to C-suite executives, and the conventional wisdom over many years has been that the package with the most features wins. Unfortunately, the executive who signs the check rarely has to actually use the product he just bought, and so those features that look so good in a PowerPoint actually manifest as a mess of unusable complexity for the individual contributors in the company.
Great article overall. I have many thoughts on the subject and plan to do a write up on my experiences, approaches, and the challenges that still exist in this space, in the future.