Not long ago, I finished Stephen Witt's phenomenal book, How Music Got Free: The End of an Industry, the Turn of the Century, and the Patient Zero of Piracy. Highly recommend it. Fascinating both from a technology perspective, as well as from the perspective of culture, business, and art.
Nilay Patel is the editor in chief at The Verge and recently faced a predicament that many tech-savvy children of less tech-savvy parents face: Getting them a new computer. In many ways, now is the best time in history to buy a new computer. Never before have such powerful machines
In case you missed it (which I did, apparently), there's been some recent press speculating about turnover at Zappos. Greg Ferenstein got an interview with CEO Tony Hseih and "non-titled executive" Fred Mossler. The entire post is worth a read, along with this article which goes into the details of
I realize the irony of someone who let several months go by without updating his blog posting about time management. Let me defend myself by saying that, had I implemented this approach, I'm confident my posts would have been much more regular. “It’s been said there are two paradigms
A simple customer service technique I learned during my time at Apple was to say "thank you" instead of "sorry." The most common scenario was when we were running behind schedule at the Genius Bar. I'd instruct my team to start the interaction with something like "thank you for being